How do I get more Rubies?
We offer a variety of tariffs, in which you can purchase Rubies. We'd like to inform you, that the only way to purchase Rubies is using the official Miramagia website (www.miramagia.com). Any other way could have penal consequences and lead to the deletion of the account.
Why was my payment declined?
If you'd like to purchase Rubies using a credit or debit card, and the payment is declined, it can be due to a number of reasons:
- if a debit order has already been made, the system will save this and decline it always. As this can't be deleted, we ask that you use another payment option.
- You have three attempts to enter the correct data.
- It is only possible to make one payment via credit or debit card per 48 hours.
- Our supplier's system does not accept some data.
Was does 'Open orders' mean?
In the “Buy Rubies” menu, you'll find the „Open orders“ button. Here you can see all of the closed orders as well as payments which are still being processed.
Who can I turn to for answers to my questions?
Using the following E-mail address: plus@miramagia.com you will be gladly given help. Please give your account E-mail address and describe the problem. You will usually receive an answer to your question within 24 hours.
Are Rubies transferable?
Unfortunately due to security reasons, we are not able to transfer Rubies to other accounts.